About the Firm: Lihn Law Group, in Peoria, Arizona, stands out as a leader in estate planning and elder care law, renowned for serving clients not just in elder law and estate planning, but also special needs planning, estate and trust administration, and probate/trust litigation. With a rapidly expanding team of eight, we're not just growing in numbers but in the strength of our relationships with clients and the community. Our culture is characterized by humor, ease, and mutual respect, fostering a client-centered approach prioritizing the unique needs of our clients and their families, along with anyone needing our assistance. We take our work seriously; however, we don’t take ourselves too seriously. We offer a comprehensive suite of services, from life care planning to estate planning, all delivered with a commitment to honesty, respect, and compassion. At Lihn Law Group, we do more than just legal work; we protect what's most precious to our clients—ensuring their peace of mind.

Position Overview: The Client Care Advocate (CCA) is the social service professional on the client’s legal team. He or she develops long-term relationships with clients and their families and assists with evaluating care and residential options, assessing eligibility for public benefits, managing care transitions, and providing support to family caregivers. The CCA is the family’s primary point of contact with the firm for care issues and serves as a liaison between the client and his or her family and the appropriate community resources. The CCA is a client advocate both within our firm and in the community.

The CCA should be a self-starter who is organized and able to work independently. Three to five years’ experience in geriatric case management and the ability to develop care plans to meet clients' specific needs are required. Licensure as a BSW, LSW, LCSW, or MSW is strongly preferred. The CCA must be comfortable working with people from a wide range of backgrounds and providing prompt guidance with honesty, respect, and compassion. He or she must be able to guide and advise clients and families through difficult transitional or crisis situations, helping them to get the care they need and restoring a sense of calm and peace of mind to their families. Strong writing skills are necessary to deliver comprehensive care plans to clients. Because client needs are unpredictable, the CCA must be comfortable with re-assessing situations and adjusting plans or strategies, as needed.

Join us at Lihn Law Group and redefine what it means to be a social worker. In our firm, your expertise will not only navigate families through their toughest times but also integrate seamlessly with legal advocacy to ensure comprehensive care and protection. It's a chance to apply your skills in a dynamic, supportive environment where every day brings a new opportunity to make a meaningful difference.

In sum, the heart of the role can be defined with these four cornerstone descriptors:

Assessing, Coordinating, Advocating, and Intervening

Responsibilities:

Client Relations (Care Coordination & Advocacy):

1. Meet the client in his/her current environment when appropriate to evaluate capacity and assess gaps between current and required care.

2. Develop a comprehensive written care plan and counsel family on care issues and concerns.

3. Interface with clients and families to gather information necessary for creating and communicating the care plan; translate “legal-speak,” “benefit-speak,” and “long-term-care-speak” to assure understanding.

4. Serve as an ongoing resource to client and family by answering questions, visiting the client, and periodically reviewing the care plan in view of changed circumstances.

5. Facilitate client/family access to community resources, including locating recreational activities, housing, vocational opportunities or services, providers to teach life skills, and relevant health services; assists client in developing natural resources and making contact with social support networks.

6. Advocate for the position of our client within the firm to assure best practices and continuous improvement in the delivery of our services.

7. Maintain confidentiality of all client information, including the fact that someone is a client, except as necessary to obtain services for that client, or with the client’s express, written approval.

8. Assist with execution of legal documents (witnessing, signing, etc.)

9. Advocate for our client with residential facilities, service providers, and physicians.

10. Continually assist via email and phone in gathering required signatures, documents, etc. for Medicaid applications.

11. Maintain the annual Renewal List for our annual clients.

Community Relations and Marketing:

1. Stay current on care options in the community, including the variety of options and their quality.

2. Represent the firm to the healthcare and long-term-care community through frequent visits. Create positive relationships with management staff for purposes of client care maximization and mutual referrals.

3. Participate in professional associations, both to enhance skills and to communicate the firm’s services.

4. Educate the community about the firm’s services and service model through speaking engagements, articles, and networking.

Potential Client Intake:

1. Assess whether or not a caller's concerns/needs are appropriate for Lihn Law Group.

2. Use empathetic listening skills to connect with and calm the caller and then to tease out the aspects of their story that fit with the services Lihn Law Group offers.

3. Focus the caller on pertinent issues and discourage risky behavior.

4. Clearly communicate Lihn Law Group’s life care planning services.

5. Ask probing questions about finances, cognitive status, ADLs, and family dynamics.

6. Return inquiry calls, schedule appointments, enter calendar notes, and check conflicts as needed.

Job Type: Full-time

Pay: $26.00 - $40.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift

Ability to Relocate:

• Peoria, AZ 85382: Relocate before starting work (Required)

Work Location: In person